Also: may TELUS rot in heck
Dec. 29th, 2022 12:01 pmMy old-fashioned copper landline was forcibly replaced with fiber optic (or some damn thing) this past year. I was sorry to see the copper go because if you still had an old-style phone (hi), then during a power failure you could plug in the old phone and still have phone service. No more.
This past week the landline has periodically had no dial tone whatsoever.
Now it has had none for 24 hours.
Reporting an outage is impossible. I'm not sitting on my cell phone for hours waiting to report it while the pennies drip into their coffers by the minute. The CHAT line won't even let me log in. The general report-an-outage-for-single-households won't even bring up an "we're overloaded" message.
May the decision makers at TELUS get the same kind of customer service they fail to dish out.
This past week the landline has periodically had no dial tone whatsoever.
Now it has had none for 24 hours.
Reporting an outage is impossible. I'm not sitting on my cell phone for hours waiting to report it while the pennies drip into their coffers by the minute. The CHAT line won't even let me log in. The general report-an-outage-for-single-households won't even bring up an "we're overloaded" message.
May the decision makers at TELUS get the same kind of customer service they fail to dish out.